Shipping Policy

Welcome to Maison Veloura!

We are dedicated to providing an exceptional shipping experience to our valued customers. Our comprehensive shipping policy is designed to ensure a smooth, transparent, and efficient delivery process.

Please take into consideration any holidays that may affect shipping times.

Shipping Charge

Free Shipping: We offer free shipping on all orders with no additional costs.

Shipping Destinations

Maison Veloura currently offers shipping services throughout the United Kingdom to ensure timely and efficient delivery to all our customers.

Processing Time and Transit Time

For all shipping options:

  • Processing Time: 1 to 2 business days (Monday to Friday)

  • Transit Time: 6 to 14 business days (Monday to Friday)

Please note that these are estimated delivery times and may vary due to external factors such as carrier delays, customs procedures, peak seasons, or weather conditions.

Estimated Delivery Time = Processing Time + Transit Time

Delivery Terms

Your order will be carefully prepared and processed before being handed over to our shipping partner for final delivery.

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.

If you do not receive tracking information within 2 business days after placing your order, please contact us at info@maisonveloura.co.uk.

Order Tracking

To track your order, visit our Track Your Order page and enter your tracking number or your order number together with your email address.

Change of Address

If you need to modify your delivery address after placing an order, please contact our customer service team as soon as possible.

While we will do our best to accommodate your request, we cannot guarantee address changes once an order has been processed or shipped.

Multiple Delivery Addresses

We are unable to ship a single order to multiple addresses.

If you would like items delivered to different locations, please place separate orders for each delivery address.

For assistance, please contact us at info@maisonveloura.co.uk.

Damaged or Lost Packages

If your package arrives damaged, defective, or does not arrive within the expected timeframe, please contact us as soon as possible.

Our team will investigate the issue and work with you to find an appropriate solution.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team:

Email: info@maisonveloura.co.uk

Thank you for choosing Maison Veloura. We appreciate your trust and look forward to delivering your order.